E-commerce website · Multi-brand retailer · Team project · 2024
everyone
Company
Everyone · Multi-brand Sports Retailer
Role
Senior Product Designer · Team Lead
Time
17h · Wed 2h / Sat 10h / Sun 5h
Team
Sr PD + Jr PD + Project Manager
Platform
Desktop
Overview & challenge
Seven brands,
in a store that had to feel like one.

Everyone is a multi-brand retailer selling footwear, apparel and accessories from Nike, Adidas, Columbia, CAT, Under Armour, Hush Puppies and Victoria's Secret. The scenario: a two-person design team — myself as Senior Product Designer and a Jr Designer — hired to redesign an outdated site that didn't reflect the brand or meet the needs of a diverse customer base.

Before opening Figma, I framed the brief as three open questions to the client: what does the current brand look like, what are the real user pains today, and what do the current conversion metrics say. Design starts with the right questions, not the first screen.

17h
Total time · Wed 2h, Sat 10h, Sun 5h
3
Team · Sr PD, Jr PD, PM
7+
Brands in catalog
2
Sprint weeks · Research + Ideation
My role as team lead
Organize.
Prioritize.
Uphold quality.
Distributed tasks between research, wireframes and UI. Ran quality checks on the Jr Designer's output against system standards while supporting their growth.
3
Discovery questions
Daily
10:30am syncs
Team plan · Two-week sprint
How I'd run the team:
two weeks, three roles, three client syncs.

With 17 hours of hands-on time, I planned the sprint the way I would lead it: a kickoff to assign tasks, a daily at 10:30 to unblock and re-prioritise, and two scoped weeks with one clear owner for every task.

PMProject manager Sr + JrBoth designers, with me leading JrJunior designer, reviewed by me Client sync
Week 1Research

Understand the site, the shopper and the market before drawing anything.

  1. Existing data
    • Kickoff · tasks assigned
    • PM
      Site data

      Collect and analyse what the current site already tells us.

    • Sr + Jr
      User research

      Market research, interviews and metrics on behaviour and needs.

  2. Survey and flows
    • PM
      Survey

      The main online shopping pains and what users expect.

    • Sr + Jr
      User flows

      Detailed flowcharts of navigation and interaction on the site.

  3. Benchmark and synthesis
    • Jr
      Benchmark

      How comparable multi-brand stores solve the same problems.

    • PM
      Survey results

      Read the answers and close the week with a clearer picture.

    • Sr + Jr
      First wireframes

      Structure before style, on the flows we agreed.

  4. Wireframes
    • Jr
      Wireframes

      Layouts and design schemes for every defined flow.

    • Client sync · wireframes
Week 2Ideation and validation

Turn the structure into a testable product, then let the test decide.

  1. Visual design
    • Sr + Jr
      Visual design

      Colour palette, typography and graphic style.

    • Sr + Jr
      UI · main screens

      Home, the shopping flow, login and onboarding.

  2. UI and prototype
    • Sr + Jr
      UI · main screens

      Final pass on the screens.

    • Client sync · UI
    • Sr + Jr
      Test script

      Tasks for the current checkout and the filters.

    • Sr + Jr
      Prototype

      High fidelity and interactive, close to the real experience.

  3. Testing
    • PM
      Test results

      Read the results and write the report.

    • Sr + Jr
      Iteration

      Organise the main insights and change the designs.

  4. Iteration and MVP
    • Sr + Jr
      Iteration

      Last round of changes.

    • Client sync · before the MVP
    • Sr + Jr
      MVP sent

      The MVP goes to the client.

Kickoff

First meeting with the team, to assign every task to an owner.

Daily · 10:30

Three questions with the whole team: Progress? Blockages? Next steps.

Client syncs

Three check-ins: after the wireframes, after the UI and before the MVP goes out.

Project vision & strategy
Three main goals
UX · Conversion · Loyalty
Goal 01
Improve the User Experience
Design an intuitive, easy-to-navigate website with an efficient category structure and filters that let users find products fast.
Goal 02
Increase Conversions
Optimise the checkout process to reduce cart abandonment, simplifying steps and improving product information.
Goal 03
Reinforce Brand Loyalty
Convey trust and professionalism through modern design, excellent support and a transparent return policy.
Key elements of the redesign
Element 01
Modern & Attractive Design
Update the aesthetics to reflect the modernity and identity of Everyone, with a clean design and fonts that appeal to the target audience.
Element 02
Mobile Optimisation
A coherent version that looks amazing on mobile — since 70% of sales happen there.
Element 03
Intuitive Navigation
Revised flows and navigation accessible to all, with limited, simple steps. Filter section rethought from scratch.
Element 04
Detailed Product Content
Detailed descriptions, high-quality images and customer reviews to improve trust and purchasing decisions.
Element 05
Enhanced Customer Support
Live chat, email assistance and a comprehensive FAQ section to resolve queries efficiently.
Element 06
Security & Confidence
Security seals and visible trust certifications so users feel their data is protected during transactions.
Research & strategy · Benchmark
Competitive landscape
4 sports retailers analysed
Decathlon benchmark
Decathlon
Sports Direct benchmark
Sports Direct
Stadium Goods benchmark
Stadium Goods
PS PRO benchmark
PS PRO
General trends in online sports shopping
+8-10%
Expected CAGR growth in the coming years.
Mobile first
A high % of users buy from mobile — critical to optimise that experience.
70%
Of users check reviews of other customers before purchasing.
69.8%
Online cart abandonment rates can reach this figure.
€50-150
Estimated average purchase ticket on sports sites.
14M
Sporting goods transactions in the first six months of last year alone.
25.1%
Sporting goods e-commerce growth to September 2023.
"Simplifying the checkout process can help reduce this number of abandoned purchases."
Proposal · Design direction

Design a trendy, clean
and usable website for Everyone.

Six principles anchored every screen decision — from the category grid down to the toast on an "add to bag" action.

01
Minimalist & Trendy
Neutral colours with touches of vibrant colour to highlight important elements.
02
Clear Typography
Modern, legible type — Inter — with different weights to prioritise information.
03
High-Quality Images
High-resolution product photography and styles that reflect fashion and sport function.
04
Intuitive Navigation
Clear, simple navigation with well-defined categories and an efficient search engine.
05
Filtering & Searching
Advanced filters to search by sport type, brand, price and more.
06
Interactivity
Hover effects, smooth animations and transitions that enhance the shopping experience.
Final UI · Home
Desktop · High fidelity
Hero → Catalog → Cross-sell → Footer
SCREEN 01 · Hero
Everyone home hero
Hero
"Take Your Running Further with Everyone"
Full-bleed lifestyle photography, single clear CTA and brand logo strip below the fold to build trust immediately.
SCREEN 02 · Catalog
Everyone product grid
Catalog
"Less than 50% OFF" — brand strip + product grid
Brand logos give instant multi-brand credibility. Cards keep name, gender, colour count and price scannable at a glance.
SCREEN 03 · Cross-sell
Dive into sports
Cross-sell
"Dive into Sports. Find Your Game with Everyone"
Editorial photography per sport category drives discovery beyond the brand-first mental model.
SCREEN 04 · Loyalty
Member shop grid
Loyalty
"Member Shop" — exclusive pricing grid
A second, denser grid rewards logged-in members — reinforcing the brand loyalty goal from the brief.
SCREEN 05 · Closing & Footer
Everyone CTA and footer
Closing & footer
"It's Time to Go Further. Challenge Your Limits"
Bold outline wordmark as a closing statement, followed by a full-service footer: support, account, currency and social.
Design system · Product grid & cards

One product card,
from a 4-column grid to a 3-column sidebar.

The product card is the single most repeated component on Everyone. It had to adapt from a 4-column grid to a 3-column sidebar without losing hierarchy.

01 Product Card · Adaptable Grid

The same card renders cleanly whether it sits in a full-width catalog grid or a narrower filtered results column: name, gender, colour count and price stay legible at every size.

Less than 50% OFF · 4-column and 3-column grid
Catalog section with seven product cards: four across on the first row and three across on the second, each with a wishlist heart, name, gender, colour count and price
Wishlist heart Name + category Colour count Price
02 Category Cards · Sport Discovery

Full-bleed photography with a lower-left label (Tenis, Basketball, Crossfit) turns a text-based sport filter into a visual, tappable entry point.

Dive into Sports · 3-up category rail
Dive into Sports section with three photo cards labelled Tenis, Basketball and Crossfit, and a View all sports link
Full-bleed photo Bottom-left label Hover zoom
Core flow · Checkout
From PDP to confirmation
Final UI · 4 states
The bag stays a drawer,
so the shopper never leaves the page.

Product detail → bag → billing/shipping → payment. Reviews and social proof surface early on the PDP; the bag stays a lightweight drawer instead of a full page redirect, keeping the user in context all the way to confirmation.

State 01
Product Detail
Reviews · 4.7 based on 2300
State 02
Shipping Bag
Drawer overlay · keep shopping
State 03
Billing & Shipping
Rewards banner · Essentials upsell
State 04
Payment & Confirmation
Order number · email confirmation
Product detail page
Product detail
01
Nike Dunk Low Twist
Breadcrumbs, gallery, size selector and review highlights above the fold.
Shipping bag drawer
Add to bag
02
Shipping bag
Drawer keeps the PDP visible behind it — no full-page redirect breaking context.
Billing and shipping
Billing & shipping
03
Address & delivery
First-purchase rewards banner plus an Essentials upsell carousel beside the order summary.
Confirma
Payment and order confirmed
Order confirmed
04
"With love, Everyone team"
Payment method entry resolves into an order-confirmed modal with order number and next-step messaging.
Next steps · Filters
One open question:
which shape wins?

The filter section is the next thing to validate. Two structurally different directions were wireframed to be tested head-to-head rather than decided by opinion.

Next 01
Create both versions & test with users
Build the horizontal and vertical filter versions and understand which one performs better with real users.
Next 02
Launch an A/B test
Measure both final versions with real traffic and compare performance.
Next 03
Sync with the client
Show the results and define next steps together.
Horizontal filter version
Vertical filter version
Horizontal versionFilter bar on top, results grid below
Vertical versionSticky sidebar with filter groups, results beside it
Learnings
Learning 01
Discovery questions beat assumptions
Framing the brief as branding, UX and metrics questions before designing surfaced real constraints the team would have otherwise guessed at.
Learning 02
Leading a Jr Designer is a design skill too
Distributing tasks by strength, running quality checks and supporting growth took as much intention as any screen decision.
Learning 03
Mobile-first isn't optional at 70%
With the majority of sales on mobile, every desktop decision was cross-checked against how it would collapse — filters especially.
The core principle
A multi-brand catalog only feels premium when the layer holding it together is invisible.
Nike, Adidas, Under Armour and Victoria's Secret each carry their own visual language. Everyone's job was never to compete with that — it was to give all of it one calm, trustworthy frame.
69.8%
Cart abandonment to solve for
70%
Sales on mobile
2
Filter directions to test