monchis drivers · Driver App Redesign

Context & problem

300K orders a month,
on a driver app nobody had redesigned in years.

Monchis processed 300K orders a month, but the driver-facing app hadn't been redesigned in years. Drivers managed shifts, accepted orders, and navigated deliveries through an interface that created friction at every step — costing time, money, and driver retention.

No real-time visibility

Drivers couldn't see their assigned zone, shift schedule, or earnings clearly. Every decision required guesswork.

Clunky order management

Accepting, tracking, and completing orders involved too many taps. The progress pipeline was invisible — drivers had no sense of where they were in the flow.

No route context

The map showed the zone but not the pickup-to-delivery route. Drivers relied on switching to Google Maps mid-delivery.

Shift planning was blind

Drivers couldn't see upcoming shifts, per-order pay, or km rates. They showed up without knowing what they'd earn.

Active listening

What drivers told us.

"

Nunca sé cuánto voy a ganar en un turno hasta que termina. Es como trabajar a ciegas.

Earnings visibility

"

Me llega un pedido y tengo que abrir Google Maps aparte para ver cómo llegar. Pierdo tiempo.

Navigation gap

"

A veces acepto un pedido que está muy lejos y no me di cuenta. La app no me muestra la distancia clara.

Distance awareness

"

Si tengo un problema con un pedido, no sé cómo contactar a soporte rápido. El chat está escondido.

Support access

"

Quiero saber mi zona, mis turnos de la semana, y cuántos pedidos hice — todo en un lugar.

Centralized info

"

El botón de aceptar es chico y hay que buscarlo. Cuando estás manejando, cada segundo cuenta.

Interaction speed

Full flow · End-to-end delivery

From push notification to
delivered, in one flow.

Every screen was designed around the real-world delivery sequence. Here's the full journey a driver follows — from the moment a new order arrives to marking it as delivered.

1

Push notification

New order arrives on lock screen with store name and location.

2

Accept or reject

Incoming order card: store, distance, earnings, countdown — accept or reject.

3

Navigate to pickup

Map with store location. "Llegué al local" confirms arrival.

4

Client details

Address, payment, client notes, call button. "Estoy afuera" to signal arrival.

5

Deliver

Route to client with ETA, distance, and Google Maps integration.

Feature focus · Home & orders

Status, zone and shift,
without scrolling.

The home screen shows connection status, zone map with live position, and shift controls — all without scrolling. When an order comes in, it overlays the map with store name, distance, earnings, and a countdown bar.

Connected status badge

Green "Conectado" pill always visible. Drivers know their status instantly.

Zone map with live position

The map shows the assigned zone with the driver's real-time position. No more guessing where the boundaries are.

Pause & disconnect in thumb zone

"Pausar Turno" and "Desconectarme" are full-width at the bottom — reachable one-handed on a motorcycle.

Feature focus · Order pipeline

The order flow
made visible.

Every in-progress order shows a 4-step visual pipeline: Aceptado → Retirado → En camino → Entregado. Drivers always know exactly where they are in the delivery. The order detail reveals client info, payment method, product list, and one-tap call buttons for both client and store.

Visual status pipeline

4-step progress bar on every order card. Color-coded: green for done, red for current, grey for pending.

Earnings upfront

Gs. 13,000 per order and payment method (EFECTIVO) visible before accepting. No hidden math.

One-tap client contact

"Llamar al cliente" and "Llamar al local" — direct call buttons, no digging through menus.

Feature focus · Navigation

The route stays
inside the app.

The active delivery screen shows the full route with real-time ETA and distance. A sticky bottom bar shows the current destination and order count. "Ir a Google maps" lets drivers hand off navigation when needed — but the route context stays inside the app.

Route + ETA + distance

"Estás a 1h 02 min - 900 mts" — visible in the bottom bar without tapping anything.

Google Maps integration

One-tap "Ir a Google maps" button for turn-by-turn when needed — but the driver never loses context.

Multi-order awareness

Order count badge shows how many deliveries are active. Drivers stay oriented across batched orders.

Feature focus · Shift management & profile

Shifts, earnings, and
driver identity.

The side panel gives drivers a complete view of their account: profile, ranking tier (Monchis Silver), earnings history, shift management, and support access — all organized by context. When a driver pauses for too long, a modal with a countdown warns them before auto-disconnecting.

Ranking & gamification

"Monchis Silver" badge visible in the profile. Rankings give drivers a sense of progression and loyalty.

Pause timeout modal

"Estás llegando al límite del estado pausado" with a countdown timer. Clear choice: Activarme or Desconectarme.

Structured menu

Grouped by Tu Cuenta, Turnos y Pedidos, Centro de Ayuda — not a flat list of 15 items.

Impact & outcomes

What shipped,
and at what scale.

1,200+

Active drivers using the redesigned app daily

300K

Orders per month processed through the driver app

10

Key screens designed: home, orders, detail, map, menu, shifts, pause, push, pickup, delivery

5

Steps in the order lifecycle — all visible to the driver at any moment

5

Nav tabs

4

Pipeline stages

1

Tap to call

0

App switches needed

Key design decisions

Decision 01

Dark UI for outdoor use

Drivers work in bright sunlight. A dark interface with high-contrast text and colored CTAs reduces glare and improves readability on the road.

Decision 02

Visual order pipeline

Replaced invisible state changes with a 4-step color-coded pipeline. Drivers always know where they are — Aceptado, Retirado, En camino, Entregado.

Decision 03

Thumb-zone primary actions

Accept/reject, Pausar, Desconectarme, Llegué al local, Estoy afuera — all full-width at the bottom. One-handed, on a motorcycle — safety first.

Decision 04

Earnings before accepting

"Ganancia Gs 13.000" visible on the incoming order card, plus distance. Drivers make informed decisions before committing.

Decision 05

Pause timeout with countdown

Instead of silently disconnecting paused drivers, a modal warns with a countdown. Clear choice: Activarme or Desconectarme. Respect, not punishment.

Decision 06

Structured side menu

Tu Cuenta · Turnos y Pedidos · Centro de Ayuda · Acerca de Monchis. Grouped by context, not a flat list. Ranking badge gives drivers identity.

Learning 01

Drivers are not power users

They're on a motorcycle, in the sun, with one hand. Every interaction needs to be optimized for speed and minimal cognitive load — not feature richness.

Learning 02

Transparency drives retention

When drivers can see exactly what they'll earn per order before accepting, they trust the platform. Opaque economics create distrust and churn.

Learning 03

The pipeline is the product

Making order status visible didn't just reduce support tickets — it gave drivers a sense of progress and control. Visibility is trust.

The result

"La app que te acompaña en tu jornada de delivery."

The redesigned driver app transformed a friction-filled tool into a companion that drivers could trust: transparent earnings, visible order progress, integrated navigation, and support always one tap away. Every screen was designed for the reality of delivery work — not a desk.

1,200+

Active drivers

300K

Orders/month

10

Screens designed